I feel a lot of deja-vu writing this post, and yet it’s also with sadness that I’m writing about another report damning some NHS hospitals in their care of the elderly.
The Patient’s Association has released a report entitled, “We’ve been listening, Have you been Learning?”, their third of this kind since 2009, highlighting poor care given to vulnerable elderly patients in NHS hospitals. It details first hand experiences of the worst care some patients who contacted the Patient’s Association received while in hospital.
Peter Carter, Chief Executive and General Secretary of the Royal College of Nursing, said the patients had been “clearly failed” in the cases highlighted. ”Each and every nurse is personally accountable for their own actions and must act promptly to raise concerns if staffing levels or other pressures get in the way of delivering good patient care.”
Every nurse I’ve ever spoken to about the cause of falling standards and poor care will immediately give one of the issues as a shortage of nursing and care staff. Despite repeated assurances from the top that frontline care and staffing levels will not be affected by budget cuts, that’s exactly what’s happening. Rarely is there an incident of poor care that can’t be directly related to the staff not having enough time to complete everything they need to do on a shift.
Having read all of the first hand accounts and those from the relatives of the individuals who received care contained within the report, the underlying factor seems to be that resources are simply stretched too thinly. The staff on these wards in most cases seem to simply not have the time to attend to patients in the way they would want, and the facilities are just simply unavailable in many cases to support person centered care.
You can read the full report here.